HOTEL POLICIES

GUEST REGISTRATION

We request that one person per check in performs check in.  However, all guests need to provide identification for registration with the Front Office.

CASH PAYMENT POLICY
Cash-paying guests must settle room charge and taxes upon check in. In addition, a minimum $200 incidental deposit is required. Please note that we may request full payment of Guest Folio at any time.

DEPOSIT POLICY
Cash-paying guests (without credit cards) must produce photo identification and a $200 security deposit, which is refundable upon room inspection and the room is found to be free of physical or noise damages to other guests. Guests without a deposit will not be able to charge services to the room.

For prepaid reservations, the credit card used to make a reservation must be presented at check-in to verify identity, along with photo ID. If credit card used to make prepayment is not available for verification, the resort may, at its discretion, request full payment with a verifiable credit card/cash payment. Please note that the resort is not responsible for any foreign transaction fees that might arise from any transactions.

ONLINE PAYMENTS
Please email us at info@themansionbali.com to request an online invoice be prepared for credit card payments. Bank transfers can also be made using Wise (formerly Transferwise).

For standard international bank wires, please be advised that it will take between 1-5 days to clear and therefore should be made a minimum of 5 days before check out. There will be also be a US$30 wire fee that will need to be added.

THIRD PARTY PAYMENT POLICY
Third party credit card authorizations are not accepted for individual (transient) reservations. Please contact us for alternative payment arrangements.

DURING YOUR STAY
For your safety (and ours), our staff will not enter your room without your request.  This includes, but is not limited to, housekeeping services, spa services, room service, etc.

CHECK-IN ; CHECK-OUT
2:00pm ; 12:00 noon

PARKING

LOST AND FOUND | PERSONAL PROPERTY:
Please do not leave important personal belongings or valuables items in the guest room. The hotel is not responsible for any loss, damage or theft of cash, jewelry or other valuables left in guest rooms. You can leave these valuable items in the safety boxes at the reception for your convenience. The safety boxes however, should not be viewed as a replacement for the guest safe deposit boxes maintained by the Hotel and in no way modifies the Hotel’s limitation of liability for the loss of guest property. Please refer to the Limitation of Liability Notice posted in the Regulations for further information about the use of such safety boxes and the Hotel’s associated liability limitations.

CHECK-IN ; CHECK-OUT
2:00pm ; 12:00 noon

PARKING
Valet: Complimentary

SMOKING POLICY
The hotel rooms are 100% non-smoking. There is a fee of $100 for smoking in one of our Rooms; there is a fee of $300 for smoking in one of our Presidential Suites. Smoking is permitted outdoors.

FACILITIES

Swimming Pools are open from sunrise to sunset. Swimming is at your own risk, as there are no lifeguards on duty. Children under 12 years old must be supervised.

Fitness Room is open daily from 7AM to 11PM. The hotel shall not be held liable for any incidents that may occur. Children are not allowed in the gym.

Kids Club is open daily from 9AM – 6PM. Extra charge may apply.

Alcohol beverages and glassware are not allowed; NO smoking. Please read all posted signs at entrance.

PHOTOGRAPHY POLICY
Non-professional photography is permitted on the hotel premises for registered hotel guests only.

The Mansion does not allow third parties to enter the property and provide commercial services to The Mansion’s guests without The Mansion’s knowledge and consent. Requests to use any area of the hotel as a location for special occasion, wedding, or commercial photo-shoots, and filming, as well as bringing third party vendors/photographers should be directed to info@themansionbali.com. Fees apply.

EARLY DEPARTURE POLICY
An early departure fee is subject to the terms of the reservation. For standard rates or refundable reservations, a one-night’s fee will apply. For non-refundable reservations, no refund will apply.

EXTRA BEDDING POLICY

Extra beds are adult size and available for a fee of IDR 500 000 and includes breakfast. Extra beds are not available in our one-bedroom pool villas. There is no charge for baby cribs. A maximum of one extra bed is possible for any room.

PACKAGE HANDLING POLICY
There is a package handling fee for all incoming and outbound packages. Non-registered guests may not use The Mansion’s address for personal mail. Please contact the hotel directly for the exact fee.

VENDOR VISIT POLICY
Vendor visits from outside the resort, which include package deliveries and food deliveries (GoFood, GrabFood, outside restaurant deliveries) are restricted. 

AGE REQUIREMENTS
Guest registration and check-in is restricted to those 21 years of age or older with valid identification.

FORCE MAJEURE
The resort and any third party tour operators and travel agents shall NOT be liable for any losses or damages due to events beyond their reasonable control including without limitation: acts or orders of governmental authorities; pandemic; weather; fire; flood; earthquake; volcanic activity; lightning; airline delays or cancellations for any reason; utility outages; strike, lockout, or work stoppage; terrorism; or any event typically described as “force majeure” or an “act of God.” REFUNDS SHALL NOT BE OFFERED in the event of a late or delayed arrival to the Hotel. In the event of a delayed departure from the Hotel, Guests shall be required to pay locally for any additional nights at a rate not to exceed the Hotel’s night published (“rack”) rates. TRAVEL INSURANCE IS STRONGLY RECOMMENDED.

COMMENTS & COMPLAINTS
Guest Complaints must be in writing and submitted within one hour of incidence; if regarding an issue outside your Guest Room or within the first 30 minutes from check-in time stated on Guest Registration Form; if it pertains to your Guest Room. Responses, actions and/or adjudication are provided within 3 business days or sooner. All forms must be submitted during your visit and in person with Hotel Front Desk – NO exceptions.

Additional Questions

For insider tips and tricks when planning your next getaway, contact us at info@themansionbali.com.

:: BE ADVISED THAT THE HOTEL, IN ITS ENTIRETY, IS NOT RESPONSIBLE FOR ERRORS FOUND IN TEXT AND/OR VERBAL WORDING USED BY THIRD PARTY TRAVEL AGENTS IN DESCRIPTIONS AND/OR UNDERSTANDING.

:: HOTEL IS NOT RESPONSIBLE FOR THIRD PARTY DISCREPANCIES AND/OR MISLEADING WORDING AND/OR DESCRIPTIONS.

This property is privately owned, and management reserves the right to refuse service to anyone. The Resort is not responsible for accidents/injury to any guests/visitors, including loss of personal items.

:: POLICY SUBJECT TO CHANGE WITHOUT NOTICE ::