Terms & Conditions

HOTEL POLICIES

This property is privately owned, and management reserves the right to refuse service to anyone. NO Refunds. Hotel is not responsible for accidents/injury to any guests/visitors, including loss of personal items.

GUEST REGISTRATION

All guests are required to register with the Front Office.

CHECK-IN
2:00pm

CHECK-OUT
12:00 noon

PARKING
Valet: Complimentary

SMOKING POLICY
The hotel rooms are 100% non-smoking. There is a fee of $100 for smoking in one of our Rooms; there is a fee of $300 for smoking in one of our Presidential Suites. Smoking is permitted outdoors.

FACILITIES

Swimming Pools are open from sunrise to sunset. Swimming is at your own risk, as there are no lifeguards on duty. Children under 12 years old must be supervised.

Fitness Room is open daily from 7AM to 11PM. The hotel shall not be held liable for any incidents that may occur. Children are not allowed in the gym.

Alcohol beverages and glassware are not allowed; NO smoking. Please read all posted signs at entrance.

PHOTOGRAPHY POLICY
Non-professional photography is permitted on the hotel premises for registered hotel guests only.

The Mansion cannot allow third parties to enter the property and provide commercial services to The Mansion’s guests without The Mansion’s knowledge and consent. Requests to use any area of the hotel as a location for special occasion, wedding, or commercial photo-shoots, and filming, as well as bringing third party vendors/photographers should be directed to info@themansionbali.com. Fees apply.

EARLY DEPARTURE POLICY
An early departure fee is subject to the terms of the reservation. For standard rates or refundable reservations, a one-night’s fee will apply. For non-refundable reservations, no refund will apply.

EXTRA BEDDING POLICY

Extra beds are adult size and available for a fee of $45 for children up to 12 years old; $60 for adults, and includes breakfast. Extra beds are not allowed in our one-bedroom pool villas. There is no charge for baby cribs.

PACKAGE HANDLING POLICY
There is a package handling fee for all incoming and outbound packages. Non-registered guests may not use The Mansion’s address for personal mail. Please contact the hotel directly for the exact fee.

CREDIT/DEBIT CARD POLICY
Debit and Credit cards will be requested at check-in for incidentals. For guests with no debit or credit cards, a $30 cash deposit per night will be required.

You agree that your liability for all charges during your stay is not waived and agree to be held personally liable in the event that the indicated person, guest, company, visitor, association or credit card issuer fails to pay for any part and/or the full amount of accrued charges.

AGE REQUIREMENTS
Guest registration and check-in is restricted to those 21 years of age or older with valid identification.

COMMENTS & COMPLAINTS
Guest Complaints must be in writing and submitted within one hour of incidence; if regarding an issue outside your Guest Room or within the first 30 minutes from check-in time stated on Guest Registration Form; if it pertains to your Guest Room. Responses, actions and/or adjudication are provided within 3 business days or sooner. All forms must be submitted during your visit and in person with Hotel Front Desk – NO exceptions.

Additional Questions

For insider tips and tricks when planning your next getaway, contact us at info@themansionbali.com.

:: BE ADVISED THAT HOTEL, IN ITS ENTIRETY, IS NOT RESPONSIBLE FOR ERRORS FOUND IN TEXT AND/OR VERBAL WORDING USED BY HOTEL STAFF IN DESCRIPTIONS AND/OR UNDERSTANDING.

:: HOTEL IS NOT RESPONSIBLE FOR THIRD PARTY DISCREPANCIES AND/OR MISLEADING WORDING AND/OR DESCRIPTIONS.

:: POLICY SUBJECT TO CHANGE WITHOUT NOTICE ::