COVID-19 Update

Dear Valued Guests,

For more than 20 years, The Mansion has lived by the core value established by our founder and owner, “To serve with the heart.”  This enduring value guides us as we face the difficult challenge of responding to the coronavirus (COVID-19), which the World Health Organization declared a pandemic as of Wednesday, March 11, 2020.

We recognize that the COVID-19 virus has required all of us to be more mindful as we go through our daily lives. As part of our commitment, kindly refer to precautionary measures below to reassure you of the actions we are taking to protect the health and safety of our guests, partners and employees.

 Currently, we have closed some of our outlets to maximize physical distancing and reduce staff coverage at the resort:
– Wellness Centre, although some treatments may be available upon request
– Plumeria Restaurant
– Heaven & Earth Spa
– Indochine
– all operating times are subject to change without advanced notice

Pre-Arrival

Given the impact of COVID-19 on how we work, socialize and travel, we have been adapting our cancellation policy to the evolving nature of this epidemic.

For guests with existing individual reservations, including reservations with pre-paid rates that are typically more restrictive, we will allow change of travel dates without a charge up to 72 hours prior to arrival.

During this crisis, we know travel may not be your first thought, but we want you to know the safety of our guests and our staff is the top of our priority.  We want to thank you in advance for putting your trust in The Mansion as you plan your future travels.  Our team will work to ensure that our guests’ rooms are spread out to maximize social distancing. Social events have also been postponed until further notice.

During Your Stay

Lobby/Front Office/Bell Desk/Concierge and Public Areas

Stepped up frequency of the cleaning/disinfecting in the following areas:

Total counter of temperature control/check station:

Our Guests

Our Employees

Food and Beverage Outlets

Food Safety

SPA/Gym/Pool

We recognize that these are unsettling times and whether you are traveling now or in the future, we want you to know that your safety and well-being are our first priority.

Best regards,

The Mansion Team