COVID-19 Update

Dear Valued Guests,

For more than 20 years, The Mansion has lived by the core value established by our founder and owner,  “To serve with the heart.”  This enduring value guides us as we face the difficult challenge of responding to the coronavirus (COVID-19), which the World Health Organization declared a pandemic as of Wednesday, March 11, 2020.

Our hearts go out to the people who have been affected by this unprecedented event and we appreciate the healthcare workers, local communities, and governments around the world who are on the front line working to contain this novel coronavirus.  We understand your stress in keeping your loved ones safe, in addition to any stress involving your travel plans which may be constantly changing.

Below is an update on what we are doing in keeping your safety.

We are closely monitoring the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and local health agencies for the latest developments related to COVID-19 and following the guidance of government and public health officials, includes increasing on screenings and sanitization throughout the resort 24/7 to ensure a healthy stay at our resort.

Pre-Arrival

Given the impact of COVID-19 on how we work, socialize and travel, we have been adapting our cancellation policy to the evolving nature of this epidemic.  As Indonesia has just issued a suspension on all visa exemptions for visa on arrival and visa for short term visits, we have reviewed our policies accordingly.

For guests with existing individual reservations, including reservations with pre-paid rates that are typically more restrictive, we will allow change of travel dates without a charge up to 72 hours prior to arrival. For guests making new individual reservations between today and April 20, 2020, we will allow those reservations to be changed or cancelled at no charge up to 72 hours before a guest’s scheduled arrival date.

Special exceptions will be made for stays between April 21st and May 31st, 2020.  Guests who have made non-refundable reservations may modify their stay dates.  Please note that if the rate is higher for the new period of stay, the difference in rate will be added to the modified reservation.

During this crisis, we know travel may not be your first thought, but we want you to know the safety of our guests and our staff is the top of our priority.  We want to thank you in advance for putting your trust in The Mansion as you plan your future travels.  Our team will work to ensure that our guests’ rooms are spread out to maximize social distancing, as well as placing dining tables 1 meter apart. Social events have also been postponed until further notice.

During Your Stay

We recognize that the COVID-19 virus has required all of us to be more mindful as we go through our daily lives. The resort’s health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and cover everything from hand washing hygiene and cleaning product specifications to guest room and common area cleaning procedures.

We have implemented a temperature screening and a travel declaration form for all our guests checking in since March 7, 2020.  We will regretfully send anyone with a high temperature to get checked before checking in.  We have also placed antibacterial hand sanitizers, hand-soaps throughout the resort, and have screened our employees to stay home if they are showing any signs related to the novel coronavirus.

We recognize that these are unsettling times and whether you are traveling now or in the future, we want you to know that your safety and well-being are our first priority.

Best regards,

The Mansion Team